Shipping Policy for VanelSylvestre.com

At Vanel Sylvestre, we aim to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times.

Shipping Times

  • Order Processing: All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.
  • Shipping Delivery Times:
  • Domestic Shipping: Standard shipping typically takes 3-7 business days.
  • International Shipping: International shipping times vary by destination but generally take 7-21 business days.

Shipping Rates

  • Domestic Shipping: We offer a flat rate of $7 for standard shipping on all orders within the country. Expedited shipping options are available at an additional cost.
  • International Shipping: International shipping rates are calculated at checkout based on your location and the weight of your order.

Shipment Confirmation & Order Tracking

  • You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

  • Vanel Sylvestre is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

  • Vanel Sylvestre is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
  • Please save all packaging materials and damaged goods before filing a claim.

Shipping Restrictions

  • We currently ship to addresses within united states and to most international addresses. Please note that there may be restrictions on certain products, and some products cannot be shipped to international destinations.

Lost or Stolen Packages

  • Vanel Sylvestre is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Vanel Sylvestre will confirm delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.

Incorrect Shipping Addresses and Refused Deliveries

  • We are not responsible for incorrect shipping addresses or refused deliveries. If an incorrect address was provided, please contact us immediately at [email protected] so we can try to correct the issue before the item is shipped.

Contact Us

  • If you have any questions about this Shipping Policy, please contact us at [email protected]
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Feel free to customize this shipping policy to better align with your store’s specific shipping processes and terms.