Refund Policy for VanelSylvestre.com

At Vanel Sylvestre, we strive to ensure you are completely satisfied with your purchase. If you are not entirely happy with your purchase, we’re here to help.

Returns

  • Eligibility: You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. You must have the receipt or proof of purchase.
  • Non-Returnable Items: Certain items cannot be returned, including:
    • Gift cards
    • Downloadable software products
    • Some health and personal care items

Refunds

  • Process: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
  • Approval: If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
  • Partial Refunds: Only partial refunds are granted for items that are not in their original condition, are damaged, or missing parts for reasons not due to our error.

Late or Missing Refunds

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company; it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: [Your Store’s Address].

Shipping

  • Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Lost or Damaged Items: If the item is lost or damaged during return shipping, we cannot guarantee that we will receive your returned item and we will not be able to process the refund.
  • Shipping Time: Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Contact Us

If you have any questions on how to return your item to us, contact us at [email protected].